Step 2 (CAMHS)

About the Service

Self-referrals during Covid-19

It is recognised that there is a need to consider how we continue to deliver the best possible care to Children and Young People presenting with Mild to Moderate Mental health difficulties in Hertfordshire.

At this time we recognise that parents and carers are not accessing services in the usual way which may inhibit their opportunities to access appropriate care. With schools closed and GP’s surgeries experiencing less foot flow it is important to consider accessibility into the service. With this in mind Step2 will change our referrals approach to enable Children, Young People and their families to self-refer for a specific period of time.

From Monday 11th May until Friday 31st August, Step2 will accept self-referrals via Hertfordshire’s SPA (Single Point of Access).

If Parent/carers need support for their child or young person, or if a child or young person needs support for a mild to moderate mental health difficulty please call SPA on 0300 777 0707 in the first instance. The SPA advisor will be able to discuss your needs, and take the details needed to direct you to Step2 or to the appropriate service for support.



Step2 is a children and young people’s mental health service working with 0-19 year olds in Hertfordshire. We offer brief, goal focused interventions to those who have mild to moderate mental health difficulties which are causing distress and impacting on day to day life. Young people should already have accessed specific help for their mental health prior to referral (which may include input from their health visitor or school nurse, counselling or group work). We offer either group or 1:1 interventions and this will depend on the nature of young people’s difficulties.

We also offer a screening service for suspected Attention Deficit Hyperactivity Disorder (ADHD) which is available for young people who have a GP in West or South Hertfordshire. For children in the East and North please see

The Step2 under 5s clinicians offer parent/infant relationship focused work using strengths and evidence based approaches to promote emotional health and wellbeing for infants and young children. Interventions offered include 1:1 and group approaches.

The service operates on Mondays to Fridays between 9am and 5pm. We have one main base at Starfish House in Stevenage and offer clinics on specific days of the week at other sites throughout Hertfordshire.

We are not an emergency service, please contact NHS 111 or emergency services in these circumstances.

Our dedicated administration and clinical team celebrating after being commended for “Excellence in Partnership working” by the Trust.

Contact the service

Please call us on 01438 730 570 or email

Please note that you may need to leave a message when you call as our administrators may be on other calls or dealing with our clinical record system.

We will always aim to be professional, fair and respectful. In return, NHS Staff have the right to have safe working conditions free from harassment, bullying and violence, to be treated fairly, equally and free from discrimination.

Please note that we are not an emergency service, please contact NHS 111 or emergency services in these circumstances.

Clinic Locations

How the Service is provided

Who is eligible for this Service

What will happen at your appointment

Useful information

Making a referral

Patient Experience