How we contact you

We now contact most patients by text message or SMS as the default method for communication (letters, questionnaires, and so on). This helps us share information quickly and securely and also reduce paper usage, which has a positive impact on our carbon footprint.

You can choose a different method or opt out at any time, please let the team who is working with you know that you wish to opt out. 

Patients who are unable to use or access a mobile phone or other device, will continue to be contacted via their preferred method, such as letters or phone calls.

How you'll hear from us: SMS, email or online form

You may receive messages from us by SMS or email, depending on your preferred method of communication.

• Text messages (SMS) will appear with the heading: NHSNoReply
• Emails will come directly from the service you are attending. Each message will clearly state:
  • which service is contacting you
  • what action is required

If you receive a letter from the service:

• select the link provided in the SMS or email
• enter your date of birth or the patient's date of birth, if you are their parent or carer, to verify identity
• follow the information or instructions in the letter. 

If you receive a questionnaire:

• select the link
• enter the patient’s date of birth
• complete all questions — please note:
  o    You have 30 minutes to complete the questionnaire
  o    If you don’t finish in time, you can return to the form, but your answers won’t be saved as a draft
• Made a mistake? Contact the service as soon as possible so they can:
  • Resend the questionnaire
  • Mark the previous one as submitted in error.

If you're asked to reply or upload a photo:

• select the link in the message
• enter the patient’s date of birth
• attach the photo as instructed
• select Submit

Stay informed with the Airmid App

Patients can view their communication letters, appointment details, and other health information directly through the Airmid app.

The Airmid App is a safe, convenient and fully secure way for you to

• see letters and messages sent by your care team
• check and manage upcoming appointments
• access your health record securely
• update contact preferences, where supported.

To download the app go the Airmid website or search Airmid in the App store or Google Play