On this page you can find which services can be booked online, how to book them and download apps we use for appointment booking.
We would like to encourage our musculoskeletal patients to use the Airmid App to book their follow-up appointments with the seervice. Airmid is a new patient facing app that supports your healthcare needs. It is a simple and secure way to book and manage your future appointments on your smart phone or tablet .This service is available 24 hours a day 7 days a week.
You can download the NHS app by clicking either of the images below:
Step 2: Download the Airmid app
Once the app is downloaded, sign in using the NHS App credentials.
Juct click on 'Book appointment', select the MSK Service, and then book with your MSK Physiotherapist.
It is the patients responsibility to keep their login details and password safe and secure. If you know or suspect that your record has been accessed by someone without your permission, you should change your password immediately.
The musculoskeletal service will not be able to view any information added to the following sections in the Airmid app:
Hertfordshire Community NHS Trust is now offering patients the opportunity to select and book their own appointments via the new appointment booking portal. This online service is available 24 hours a day 7 days a week.
You will receive a SMS Text message invite with a unique link to book your appointment with one of our HCT services. The link is valid for 7 days. Please do not reply to this message.
Clicking on this link opens the portal in your usual browser.
Enter your date of birth in dd/mm/yyyy format e.g. 25/12/2023).
If you are booking an appointment for somebody else e.g. a minor or dependant, enter their date of birth.
View and select available appointments.
Complete the booking by selecting 'Book Appointment'
More dates or locations may be available to view by using the up and down arrows.
Appointment booking has been confirmed. Please make a note of this.
If you need to cancel or amend the appointment, please contact the service. Contact details for all our services can be found on the relevant pages on the HCT website.
Our online phlebotomy service means you can book a blood test appointments requested by your GP.
Blood tests should also now be booked online by patients for the following hospitals:
The online booking platform will allow you to book, cancel or reschedule your appointment at a time that suits you 24 hours a day 7 days a week.
To minimise queues and to continue to maintain social distancing in waiting areas you are asked to wait outside until five minutes before your appointment prior to entering the building.
Use this link to book your blood test appointment. In order to book your appointment, you will need to provide your:
Please arrive promptly but no ealrier than five minujtes before your appointment. When you arrive for your appointment go to the phlebotomy clinic reception area. To check in enter your name and appointment time on the check-in screens provided.
If you are unable to book online, please call 0300 123 7571 Monday-Friday between 9am – 3pm. They will help with booking your appointment. You will need to give them your NHS number, name, address, date of birth and mobile phone number.
Just click on the cancellation link in your text message or log in to your Swiftqueue account.
Yes. They will need to know your NHS number, name, postcode and date of birth.
After completing you online booking you will recive a confirmation text message. A reminder text message will be sent at 9.30am the day before your appointment.
Due to limited spaces and infection control, we ask that you attend alone wherever possible. If you cannot attend by yourself, please only bring one person with you.
If you arrive late for your appointment, we will try to our best to accommodate you. However, due to the high number of patients we may need to be re-book your appointment.
You should receive a text confirming when your appointment is and a reminder on the day before the appointment. If you did not receive this, please log into your Swiftqueue account or call the Hub on 0300 123 7571 on Monday-Friday between 9am - 3pm.
Yes. If you have any questions or concerns about this, contact your community midwife.
There is guidance on the NHS website about how to find your NHS number. You can scan the QR code to go directly to the site.
Appointments are needed to attend these phlebotomy sessions and you must have the relevant blood form from your GP.
It is advisable to be well hydrated before a blood test. Please remember to drink water before getting your blood taken.
Our MIU at Herts and Essex Hospital offer video consultations during opening hours using Attend Anywhere.
The MIU at Herts and Essex Hospital is open Monday to Friday from 9am - 4.30pm.
Video consultations are not offered at our Cheshunt MIU.
Video consulations mean you can get help and advice without travelling to an MIU. This means you can wait to be seen in the comfort and safety of your own home.
We can advise you if your injury is best managed at home or if you need to come in for treatment - therefore saving a wasted journey.
To arrange a video consultation call the Herts and Essex MIU directly on 01279 827450
Please leave your telephone number and a message saying you would like to book a video consultation. Our reception team will call you back to arrange an appointment.
Attend Anywhere is a secure NHS video call service for appointments. Any information you enter into the system is not stored beyond the length of the video call.
Once you are given a video appointment slot you will be sent a text message with a link to access the MIU service. Follow these steps:
Once these steps have been followed, click on the 'Start Call' button:
The video call is free (except your internet usage charge) and data is not used whilst you are in the waiting room.