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We would like to encourage our musculoskeletal patients to use the Airmid App to book their follow-up appointments with the seervice. Airmid is a new patient facing app that supports your healthcare needs. It is a simple and secure way to book and manage your future appointments on your smart phone or tablet .This service is available 24 hours a day 7 days a week.

How to install the Airmid app

Step 1: Download and sign up to NHS App

This will take you through verifying your identification and setting up your credentials. More information on the about the NHS app

You can download the NHS app by clicking either of the images below:

       

Step 2: Download the Airmid app

Once the app is downloaded, sign in using the NHS App credentials.

You can download the Airmid app by clicking eitehr of the images below:  

Step 3: Book your appointment

Juct click on 'Book appointment', select the MSK Service, and then book with your MSK Physiotherapist.

Personal data

It is the patients responsibility to keep their login details and password safe and secure. If you know or suspect that your record has been accessed by someone without your permission, you should change your password immediately.

The musculoskeletal service will not be able to view any information added to the following sections in the Airmid app:

• Measurements
• Medication
• Readings

 

Hertfordshire Community NHS Trust is now offering patients the opportunity to select and book their own appointments via the new appointment booking portal. This online service is available 24 hours a day 7 days a week.

How it works

Step 1

You will receive a SMS Text message invite with a unique link to book your appointment with one of our HCT services. The link is valid for 7 days. Please do not reply to this message.

Step 2

Clicking on this link opens the portal in your usual browser.

Enter your date of birth in dd/mm/yyyy format e.g. 25/12/2023). 

If you are booking an appointment for somebody else e.g. a minor or dependant, enter their date of birth.

Step 3

View and select available appointments. Completing the booking by selecting 'Book Appointment'

More dates or locations may be available to view by using the up and down arrows.

Step 4

Appointment booking has been confirmed. Please make a note of this.

If you need to cancel or amend the appointment, please contact the service. Contact details for all our services can be found on the relevant pages on the HCT website.

Our online phlebotomy service means you can book a blood test appointments requested by your GP.

Blood tests should also now be booked online by patients for the following hospitals:

• Cheshunt Community Hospital
• Hoddesdon Health Centre
• Bowling Road Clinic
• Peace Children's Centre (Rainbow Ward), Watford.

The online booking platform will allow you to book, cancel or reschedule your appointment at a time that suits you 24 hours a day 7 days a week.

To minimise queues and to continue to maintain social distancing in waiting areas you are asked to wait outside until five minutes before your appointment prior to entering the building.

Adults and children

Use this link to book your blood test appointment. In order to book your appointment, you will need to provide your:

• Name
• Date of birth
• Postcode
• Mobile phone number
• NHS number – find your NHS number here

Attending your appointment

Please arrive promptly but no ealrier than five minujtes before your appointment.  When you arrive for your appointment go to the phlebotomy clinic reception area. To check in enter your name and appointment time on the check-in screens provided.

Frequently asked questions

What if I am unable to book online?

If you are unable to book online, please call 0300 123 7571 Monday-Friday between 9am – 3pm. They will help with booking your appointment. You will need to give them your NHS number, name, address, date of birth and mobile phone number.

How do I cancel an appointment?

Just click on the cancellation link in your text message or log in to your Swiftqueue account.

Can someone book on my behalf?

Yes. They will need to know your NHS number, name, postcode and date of birth.

How will I know if I have booked an appointment?

After completing you online booking you will recive a confirmation text message.  A reminder text message will be sent at 9.30am the day before your appointment.

Can I bring someone else with me to my appointment?

Due to limited spaces and infection control, we ask that you attend alone wherever possible. If you cannot attend by yourself, please only bring one person with you.

I’m running late for my appointment, will it still be able to happen?

If you arrive late for your appointment, we will try to our best to accommodate you.  However, due to the high number of patients we may need to be re-book your appointment.

I forgot when my appointment is booked for?

You should receive a text confirming when your appointment is and a reminder on the day before the appointment. If you did not receive this, please log into your Swiftqueue account or call the Hub on 0300 123 7571 on Monday-Friday between 9am - 3pm.

Can I book a blood test if I am pregnant?

Yes. If you have any questions or concerns about this, contact your community midwife.

I do not know my NHS number, where can I find this?

There is guidance on the NHS website about how to find your NHS number. You can scan the QR code to go directly to the site.

Community phlebotomy – appointment only

Appointments are needed to attend these phlebotomy sessions and you must have the relevant blood form from your GP.

Cheshunt Community Hospital (by appointment only)

• Monday to Friday - 08.00am to 16.00pm (excluding bank holidays)

Hoddesdon Health Centre (by appointment only)

• Monday to Friday - 08.30am to 14.00pm (excluding bank holidays)

Ware - Bowling Road Health Centre (by appointment only)

• Monday – 1.30pm to 15.30pm (excluding bank holidays)
• Wednesday - 08.30am to 11.45am
• Friday - 08.30am to 11.45am (excluding bank holidays)

Fasting blood test requirements

• Fasting glucose – at least 8 hours fasting
• Glucose tolerance test (GTT) – 8-14 hrs fasting (please note this test is not offered at Cheshunt)
• Fasting lipids and triglycerides – at least 12-14 hrs fasting
• NB: Fasting means no food or drink apart from water.

Stay hydrated

It is advisable to be well hydrated before a blood test. Please remember to drink water before getting your blood taken.

Our MIU at Herts and Essex Hospital offer video consultations during opening hours using Attend Anywhere.

The MIU at Herts and Essex Hospital is open Monday to Friday from 9am - 4.30pm.

Video consultations are not offered at our Cheshunt MIU.

Why we use video consultations

Video consulations mean you can get help and advice without travelling to an MIU. This means you can wait to be seen in the comfort and safety of your own home.

We can advise you if your injury is best managed at home or if you need to come in for treatment  - therefore saving a wasted journey.

How to book an MIU video consultation 

To arrange a video consultation call the Herts and Essex MIU directly on 01279 827450

Please leave your telephone number and a message saying you would like to book a video consultation. Our reception team will call you back to arrange an appointment.

How Attend Anywhere works

Attend Anywhere is a secure NHS video call service for appointments. Any information you enter into the system is not stored beyond the length of the video call.

Once you are given a video appointment slot you will be sent a text message with a link to access the MIU service. Follow these steps:

• Five minutes before your appointment time - click on the link
• You will be taken quickly through a few steps to make sure your equipment is set up correctly
• Next you will be asked to:
  • Enter your full name, date of birth and telephone number
  • Accept the terms and conditions. 

Once these steps have been followed, click on the 'Start Call' button:

• You will enter the waiting room until your appointment starts
• The waiting room is private and you will not see other patients. You will just see yourself on the video and hear music
• When your appoinment starts, your image will move to the corner of the screen and you will see your clinician

The video call is free (except your internet usage charge) and data is not used whilst you are in the waiting room.

More about Herts and Essex Minor Injuries Unit