About us

 

Every day approximately 2,600 staff deliver a wide range of high quality health services to people across Hertfordshire, East Anglia, Bedfordshire, Luton and Milton Keynes in people's homes, in local clinics, in schools and in our community hospitals.

Some key facts about HCT

• We are rated as 'Good' by the Care Quality Commission (CQC)
• 1.1m appointments and visits are carried out by us
• 93% of patients recommend us — we receive 7 compliments for every complaint
• 404,519 is the average number of contacts we provide a year through our Integrated Community Teams covering 7 localities
• Over 55 CQC registered services
• £157.4m — our income for 2023/24
• 72% of our staff recommend HCT as a place to work
• 75% of our staff feel safe to speak up about concerns
• 80% of our staff work flexibly, in a mobile way, utilising technology

Our vision — Outstanding care, healthier communities

Patients, their families, and carers are at the heart of what we do. Our vision is all about providing outstanding care and improving the health and wellbeing of the communities we serve. 

 

 

Our values

These three values underpin the work we do each day:

• Caring

  We put care and compassion at the heart of everything we do.

• Pioneering

  We are forward thinking in the delivery of personalised, effective and high-quality community care.

• Inclusive

  We actively include, involve and empower all those we serve and work alongside, treating everyone with fairness, respect and dignity.

  

Read more about our values and vision in our organisational strategy.

We have five strategic objectives:

 

High quality, equitable and sustainable care

We will deliver outstanding care that is safe, effective, and responsive to what people need – shaped by their voices and experiences. We will reduce waste, embrace innovation, and make the most of every resource, because sustainable and efficient services are the foundation of excellent care both now and for the future.

 

Driving proactive and preventative care

We will embed prevention throughout all our services, supporting residents to stay healthier for longer, protecting their wellbeing, and reducing unnecessary hospital admissions and crisis situations.

 

Working in partnership to meet population needs

We will work collaboratively with our partners across health, care, education and the voluntary sector to creative positive social impact and deliver seamless, integrated services that are designed around people and places, not organisational boundaries.

 

Make HCT a great place to work

We will attract and retain a highly skilled, inclusive and supported workforce, by creating an environment where people thrive and feel valued, to deliver the care our population needs.

 

Improving, innovating and embracing technology

We will continuously improve the care we provide, pioneering innovative approaches and embracing technology, to deliver better outcomes and experiences for patients and staff.

Adult community services

In East and North Hertfordshire, our Locality Integrated Care Teams (ICTs) deliver nursing and therapy services in Lower Lea Valley, North Hertfordshire, Stevenage, Stort Valley & Villages, Upper Lea Valley and Welwyn Hatfield.

Adult specialist services

Specialist services we provide include acute therapies, bladder and bowel services, cardiology, cardiac rehabilitation, heart failure, diabetes, diabetic retinal screening, lymphoedema, nutrition and dietetics, MSK, podiatry, respiratory, pulmonary rehabilitation, skin health, speech and language therapy, tissue viability, leg ulcer and neurological rehabilitation. 

Community hospitals

 

 

 

 

 

 

 

 

 

 

Our community hospitals are: Oxford and Cambridge wards at the Herts and Essex Hospital in Bishop's Stortford, and Queen Victoria Memorial Hospital in Welwyn.

We also run the Minor Injuries Unit (MIU) at the Herts and Essex Hospital in Bishop's Stortford.

Children's universal services

We provide a range of services for children and young people including health visiting and school nursing, child health information, looked after children and safeguarding children.

Children's specialist services

These services include audiology, children's community nursing, paediatrics, children's continuing care, dental and optical services and specialist school nursing, Step2 (early intervention child and adolescent mental health service for children and young people aged 0-19) and PALMS (Positive behaviour, Autism, Learning disability and Mental health Service).

Children's therapies

We provide occupational therapy, physiotherapy and speech and language therapy for children.