Queen Victoria Memorial (QVM) hospital intermediate care inpatient unit
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Our inpatient rehabilitation unit at Queen Victoria Memorial Hospital (QVM) is based on the ground floor. We have 17 beds providing rehabilitation for patients on discharge from the acute trust or via the GP for prevention of admission to the acute hospital. There are 3 pathways that a patient may be admitted onto:
- 17-day rehabilitation pathway
- 10-day step up pathway
- Non-weight bearing pathway
- Service Category: 1
- Address: 73 School Lane, Welwyn, AL6 9PW
- Reception phone number: 01438 841805
How the service is provided
We provide 24 hour, nurse led care with support from a multidisciplinary therapy team of skilled professionals including:
- Physiotherapists
- Occupational therapists
- Rehabilitation assistants.
Therapy is normally provided between 8am and 4pm. Medical support is provided by a speciality doctor and nurse practitioner, who work on the unit between 9am – 5pm weekdays.
We offer specialist assesments and goal orientated rehabilitation alongside comprehensive discharge planning, to support patients back to their normal place of residence. We work closely with colleagues in adult social care to ensure a safe discharge.
Patient experience
If you would like to share your story, please contact the Patient Experience team on 01707 388036 or email hct.patientexperienceteam@nhs.net
We would also love to hear about your experience on our service, please complete a survey by clicking here.
Who is eligible for the service
Patients using this service will be recovering from an acute medical illness that could also include conditions such as falls, frailty, fractures, stroke or limb amputation.
QVM also offers rehabilitation to plus size patients.
Referrals are made by the acute hospital or GP via the Transfer of Care Hub (TOCH): enh-tr.toch@nhs.net
Useful information
Meals
Meals are a cook/chill service delivered daily. You will be able to choose your daily lunchtime meal. Nursing staff will assist with this. Special diets and religious and cultural requirements can be catered for. Please discuss your personal requirements with your nurse or healthcare assistant upon your admission. Please ask your nurse to refer you to our dietitian for any special dietary advice related to your current medical condition.
So that our patients can have their meals without interruption please try and avoid visiting during supper time which is usually between 5.30 - 6.30pm. Hot and cold drinks, biscuits and snacks are available 24-hours a day.
Visiting Hours
We welcome and encourage the involvement of carers and relatives whilst the person they care for is in hospital. Involving family and friends in care helps to improve wellbeing, communication and the overall experience. We call this approach partnership in care. Let the nurse in charge know if you would like to be involved and you will be provided with a carers lanyard.
Currently, we are only allowing one designated visitor per patient. For visiting times and restrictions, please call the ward on 01438 841805.
Travelling by Car
The unit has free car parking spaces that can be used by disabled and non-disabled drivers.
Travelling by Public Transport
The nearest bus stop is in Welwyn, approximately 15 minutes’ walk away.
