If you have an appointment - please attend
All our services are running as normal, we are accepting referrals, and running appointments and clinics.
We may offer you an appointment by telephone or by video call. This will help us to discuss your condition and assess what treatment you may need more quickly than a face to face appointment. Telephone or video call appointments are just as important as face to face appointments.
Video call appointments
When we book your appointment we will give you full instructions on how to join the video call. We will let you know what to expect and ask you to confirm whether you have a mobile phone, tablet or computer that enables you to have video calls (or if you know someone who can help you with this).
Our video call appointments are run using a system called Attend Anywhere. You can find information about this on our Attend Anywhere webpage.
Face to face appointments
If we need to see you in one of our clinic buildings, we will ask you to wear a mask or face covering. When you are called in to see the clinician, if needed to assess or treat you, they will ask you to remove your mask. We have taken steps to ensure that all our clinic buildings and areas are safe, including:
- installing perspex screens at reception desks
- arranging seating areas so that people coming into the building can keep a safe distance apart
- All our staff will be wearing the appropriate personal protective equipment (PPE) to keep you and them safe.
If you are worried about attending your appointment, please call us on the number at the top of your appointment letter so that we can discuss any concerns with you. You can also email our Patient Advice and Liaison Service or call them on 0800 011 6113 (local call 01707 388164).
General COVID-19 advice when attending appointments
People infected with COVID-19 can have very mild symptoms or no symptoms at all and can transmit the virus to others without being aware of it. It is a national requirement to wear a face covering or mask in hospitals and other health and care settings. We therefore ask for your cooperation when visiting one of our sites for an appointment:
- Please wear a face mask or face covering, unless we have already risk assessed you and advised you not to
- We will advise you about the need to wear a face covering when we contact you about your appointment
- Though we advise you to bring your own face covering or mask, we will provide masks for any patient who needs one
- Children aged under three do not need to wear a face covering.
By following these requirements as well as general government advice about social distancing and hand hygiene, you help to reduce the risk of transmission and keep our sites safe