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The service is provided by Hertfordshire Community NHS Trust.We offer the complete UK vaccination programme. To understand what vaccinations you or your family may be eligible for, all UK vaccinations as listed by the UK Health Security Agency.
We work with partners Vaccination UK on the delivery of our school-aged flu programme.The age ranges this service covers are 0-80+ years including:
- antenatal vaccination
- routine primary, 12 month, 18 month and pre-school vaccinations
- BCG and At Risk Hepatitis B vaccinations for babies and young children
- School-aged vaccinations, including home educated young people
- Other adult and older people vaccinations including shingles
The areas this service cover are:
- Hertfordshire and West Essex
- Bedfordshire, Luton and Milton Keynes
- Cambridgeshire and Peterborough
- Norfolk and Waveney
- Suffolk and North East Essex
- Mid and South Essex
The locations this service operates in are
- schools
- community venues
maternity units - our mobile vaccination units
- care homes and home settings when required.
- Contact the service
- Location
- How the service is provided
- Who is eligible for the service
- What will happen at your appointment
- When to seek a referral
- Useful information
- Patient experience
Contact the service
If you have questions about whether you or your family members are eligible for a vaccine, or, if you’d like to know more about community clinics where you may be vaccinated, please contact your local area team:
Hertfordshire and West Essex
Telephone number: 0300 555 5055 (Option 1)
Email: hct.csaishwe@nhs.net
Follow us on X: @HCTNHS
Cambridgeshire and Peterborough
Telephone number: 0300 555 5055 (Option 2)
Email: hct.csaiscambspb@nhs.net
Follow us on X: @CambsImmsTeam
Norfolk and Waveney
Norfolk Community and School-Aged Immunisation Service
Telephone number: 0300 555 5055 (Option 3)
Email: hct.csaisnorfolk@nhs.net
Follow us on X: @ImmsNorfolk
Suffolk and North East Essex
Telephone number: 0300 555 5055 (Option 4)
Email: hct.csaissnee@nhs.net
Follow us on X: @SuffolkImmsTeam
Bedfordshire, Luton and Milton Keynes
Telephone number: 0300 555 5055 (Option 5)
Email: hct.csaisblmk@nhs.net
Follow us on X: @BLMKImmsTeam
Mid and South Essex
Telephone number: 0300 555 5055 (Option 6)
Email: hct.csaismse@nhs.net
Follow us on X:
Vaccination UK (influenza school vaccines)
Telephone Number: 01462 341173
Email: vaccinationhertfordshire@evguk.co.uk
Or visit their website: travelvaccination.co.uk
Location
We have clinical office space at each of our area teams, but this is only one option where we may be providing vaccinations, so it’s always best to check first, before turning up.
Office hours are between 8.30am and 4.30pm Monday to Friday on the numbers above.
You can contact us by email at any time and we aim to respond within 2 working days.
Vaccination sessions based in schools take place within usual school operating hours.
For community-based sessions we aim to be an accessible service, so these may be provided in evenings or at weekends.
Please contact your local team for more details.
How the service is provided
Vaccinations are provided by fully qualified clinicians, and the service is also supported by various administrative and operational staff.
We aim to run vaccination sessions in accessible and practical locations within the communities we serve. When running sessions in schools we work with the education staff to identify the best rooms for us to use, but these are usually school halls, or other large spaces.
Who is eligible for the service
Everyone is eligible to be vaccinated for free by the NHS in the United Kingdom. A list of all the vaccines you and your family may be eligible for is available.
Decisions about the best age and intervals for vaccinations to be provided are made by experts within the UK Health Security Agency.
If you think you may have missed a vaccine, or a family member has missed a school vaccination session, please contact your local area team on the details above. We can advise you when we will be running clinics in your area, and you can come along. We will check what you may have missed and provide the vaccine you need.
Consent to be vaccinated
For those under the age of 16, parents, or adults with parental responsibility granted through court, must give consent for vaccination.
Parents/carers will receive information from school about the vaccinations we are due to provide before we are due to visit. This is usually sent via the school's email or text system and includes instructions for giving or declining consent online via our accessible 'e-consent' process and identifies the closing date you must respond by. Young adults over the age of 16 can give consent for themselves without requiring consent from their parents/carers.
It is important to remember to complete your consent form online even if you or your child is refusing to receive the vaccination with us. We can plan how vaccinations are provided from your responses and ensure our services meet your needs. You can change your consent or refusal at any time through the 'e-consent' process up until the closing date. If you do need to urgently change your response on this consent form and the closing date for that session has passed, please call us on your area teams contact details listed above.
Occasionally, a young person under the age of 16 may request a vaccination without parental consent. In these circumstances a qualified clinician will make a thorough assessment of the young person's understanding, knowledge and competence to make such a decision. If the decision is made that they have the right level of knowledge and understanding, and they cannot be persuaded to discuss it with their parents, the clinician may go ahead and vaccinate the young person. This is a very established process across the NHS and is known as Gillick Competency.
What will happen at your appointment
Vaccinations sessions in schools
In school-based vaccination sessions, children and young people will be called to the session in groups to be given their vaccinations on the day we visit their school.
If you are your child requires support to enable them to receive a vaccination outside of school, please contact your local team to discuss this.
Children absent on the day of the school-based vaccination session may be able to be seen at a future session if the team have more than one session booked for the vaccine. Alternatively, you may have an invitation to book an appointment at one of our community clinics should you wish to catch up any missed school vaccines.
It's completely natural that children might feel anxious about having their vaccines. The service aims to make as many reasonable adjustments as possible for those that may need it, including providing smaller, quieter clinics, talking with children and young people who may be worried about receiving their vaccines and, in some instances, work with them to overcome significant worries about needles.
Here is some advice on how to reassure your child about some common worries, and how best to look after them once they've had a vaccination. If you have anything that you or your child are about worried about, you can call the immunisation team.
Top tips
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It helps to talk to your child about why they are having a vaccine. You could explain that it is only a few seconds only of discomfort and protects them from diseases that could make them very unwell.
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If you can, make sure your child wears short sleeves on the day as this makes it much easier and quicker, and your child won't have to undo/take their shirt off.
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Encourage your child to eat breakfast. Being anxious burns more calories and can cause a headache after they've had the injection.
- If your child is anxious, they could practice deep breathing to help them relax. They can use an app like Headspace or count to 10 breathing slowly in through their nose and then out through their mouth.
- The nurse will support your child and chat to them about the vaccination process.
- Suggest that your child flicks the palm of their own hand - the sensation and length of time it lasts are similar to having an injection.
Vaccination sessions in community settings
In community based vaccination sessions, you will be greeted by a member of our team, and given advice about where to go and how to prepare for the vaccine you or your family member will be receiving.
Getting and feeling ready
- The injection is not like a blood test. It is easier and much quicker.
- It feels like a pinch or a cat scratch.
- The needles are not huge - just long enough to get to the right place!
- It's much quicker than having a piercing or a tattoo.
- The needle cannot break off in your arm and we can't leave any part of it inside you.
- Reactions to vaccines are very rare, and even more common ones tend to be mild and pass quickly.
- The vaccine protects you; it doesn't harm you - even if you feel sore or tired after the vaccination you're not sick; it's just your immune system working, and your body /p>learning how to fight that virus in the future.
Aftercare
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People who have been vaccinated will be advised to continue with their normal activities and to move their arm regularly after their injection. This will help to avoid the arm feeling stiff.
- It is very common to experience mild side effects such as redness, pain and swelling at the injection site. Paracetamol can be taken if needed.
- Your GP practice will be automatically notified that you've received a vaccination so that it can be recorded in your medical record at the GP - you don't need to tell them separately.
- If parents, carers or children have any concerns, they can contact the team via the details on our Contact Us page. Out of hours, advice should be sought from 111 or their GP if you feel you have had a reaction to a vaccine.
When to seek a referral
The UK vaccination programme is readily available for free for everyone in the UK. Families will be contacted when someone is approaching the right age for a vaccination with information about how to access this, usually by letter or SMS text message. If you think you or a member of your family has missed a vaccination, please get in touch with your local area team on the details above.
Useful information
A list of all the vaccines you and your family may be eligible for is available from the UK Health Security Agency:
Patient experience
The trust's Patient and Carer Experience Team supports everyone who uses our services to share their feedback and to work alongside the Trust departments to understand feedback and make improvements where necessary.
One of the tools we use is the Friends and Family Test; which is a national questionnaire designed to measure how well a service is performing and where there may be areas for improvement.
If you would like to know more about the Patient and Carer Experience Team please visit their homepage here.
Alternatively if you’d like to contact the teams directly:
Patient Advice and Liaison Service (PALS)
Email: hct.patientexperienceteam@nhs.net
Raising a formal complaint and providing feedback
Telephone Number: 01707 388036 - 9.30am to 4pm
Email: hct.patientexperienceteam@nhs.net