About the Service

Notice regarding the service during Covid-19:

PALMS continues to operate during Covid-19.

All Children and Young People who are open to PALMS continue to receive intervention primarily via video conferencing appointments and we have adapted our interventions to ensure they are effective when delivered virtually. Face to face appointments will be undertaken where this is deemed clinically essential.

PALMS has a Duty Team in place between the hours of 9am and 5pm, Monday to Friday who can respond to calls from families who are open to PALMS and may be experiencing escalation. PALMS carries out priority assessments within 5 days. PALMS Duty Team will liaise with C-CATT if a more urgent response is required.

PALMS can be contacted on 01727 582122 or alternatively professionals and families are encouraged to contact the service by email:



PALMS (Positive behaviour, Autism, Learning disability and Mental health Service) works across the county providing a specialist multi-disciplinary approach to children and young people aged 0-18 who have a global learning disability and/or Autistic Spectrum Disorder and their families. PALMS clinicians comprise a ‘virtual team’ delivering a consistent service in a variety of community settings.

PALMS is a multi-disciplinary team who provide individually tailored support to help manage a number of concerns experienced at home. The service is available for children and young people up to their 18th birthday.

PALMS aims to keep children and young people with their families within Hertfordshire thereby improving outcomes for all family members.

We are a family-led service working to understand and support the significant impact of challenges experienced by families of children and young people with learning disabilities and/or ASD. To achieve this we work closely with children and young people, their families, colleagues and commissioners and view working closely as a key approach that underpins PALMS.

We strive to focus on both prevention and intervention. We endeavour to help children and young people move towards attaining their ambitions and leading happy, healthy and fulfilled lives. We aim to promote the involvement of children, young people and their families and carers in the evolution of PALMS in a meaningful and helpful way for the local communities across Hertfordshire

We are a cohesive team who support one another to work in dynamic and innovate ways to provide the best possible service.

Contact the service

PALMS: Temporary Phone Number

Please note if you need to contact the PALMS Service, their new temporary phone number in use: 01727 582122. Alternatively professionals and families are encouraged to contact the service by email: 

Clinic Parking Information

Who's In the Team?

PALMS are a multi-disciplinary team, with training and experience in working with children and young people with Autistic Spectrum Disorder and Learning Disabilities.

Through your journey of care with PALMS, you may meet some of the professionals detailed below.

How the Service is provided

Who is eligible for this Service

What will happen at your appointment

Useful information

Making a referral

Patient Experience