We love getting your feedback
When you tell us about our services, we like to share it with others. This is so we can learn from our patient's experiences. We want to know what is working well, and what may need improving. We do not identify people who give feedback. We changed names to protect their identity and always ask permission to share their stories. By telling your stories and giving your views you are helping us to achieve our goal of outstanding services. Thank you.
Some of the ways we find out about and use patients' experience of our services are:
Friends and family test
Would you recommend our services to friends or family? We ask patients to complete a questionnaire and rate our service from 'very poor' to 'very good'. Your feedback helps us improve services.
We use patient stories across HCT. They are told to our Board and Directors on a regular basis. They are also used by our staff to check how patients are accessing and responding to our services. Patients have given permission for us to share their stories. Below are some of our patient's stories.
You said we did
Providing outstanding services is our priority and we need your help to do that. We know completing surveys can be a low priority when you have been unwell. However, it really does help us to make things better for everyone. You can see some examples below of what we did after you gave us feedback on our services.