ICT and Social Care Referrals

What you need to do if you work in the east and north of the county

ICT health referrals to HCT in the east and north of the county must be sent by email to the appropriate secure email address for your locality. A template referral form is available on both EMIS and SystmOne for GP practices - developed in collaboration with East and North Herts CCG GPs and HCT operational leads. The form is located in the ‘East and North Herts’ CCG folder, sub folder ‘Community Referrals’. Here are the contact details of HCT's ICT, HomeFirst and Rapid Response teams:

Locality Phone Email 
Lower Lea Valley
(Waltham Cross, Cheshunt, and Broxbourne)
0300 123 7571
North Herts (Hitchin area) 0300 123 7571
Stevenage 0300 123 7571
Stort Valley and Villages
(Bishop’s Stortford area)
ICT: 01279 827 503
Rapid Response:
07786 250 617
Upper Lea Valley
(Hertford, Hoddesdon, Ware, and Buntingford)
0300 123 7571
Welwyn Hatfield 0300 123 7571
Royston ICT: 01763 242 134


The new East and North Hertfordshire Referral Hub is going live and will cover all the localities very soon.

As part of the redesign of our integrated community teams and how we provide services for people in East and North Hertfordshire we are transforming the way we manage access to our services. The changes will improve the responsiveness, efficiency and quality of the services our referrers and patients receive.

For more details, please click here to read the newsletter.


What you need to do if you work in Herts Valleys

Community Adult Health Services (formerly known as ICT) non-urgent referrals to HCT in the west of the county must be completed using the referral form available on the DXS system. This should be sent to the relevant secure email address (see below) for your locality. These forms are also available on the HCT Intranet in Word format to download if required. If you have specific questions relating to the DXS system please email For urgent referrals call the central phone number as listed below.

Locality  Phone Email 
St Albans and Harpenden ICT: 01727 732 001
Watford and Three Rivers  ICT: 01727 732 001
Hertsmere  ICT: 01727 732 001
Dacorum   ICT: 01727 732 001


Important Fax Changes

Please note that under guidance from our Senior Information Risk Owner (SIRO), the Trust will no longer accept any information sent by fax.

Referrals to IPA

Please be assured that any referrals sent to the IPA will be redirected to the Trust and will be picked-up by our ICTs.

Social Care Referrals

Social care referrals to Hertfordshire County Council (HCC) should be sent to the following email addresses: