Sharing our patients' feedback

Patient stories

All of the patients have consented to their stories being shared. Names are changed to protect patient’s privacy.

Carers stories

Diabetic patient stories


Adult Services in East and North Herts:

Herts and Essex Hospital - “We would just like to write and thank you for all the wonderful care my father received recently whilst on the ward.  His two week admission went on way longer than we expected but during his time there he was always very well cared for and in good spirits.  We didn’t get to meet all the people that cared for him, as were only able to visit him once a week, but found everyone that we did meet very professional and willing to spend the time discussing his progress, in particular the nurse in charge that day and Dennis who we meet most Saturdays. Thank you again.”

MSK Physiotherapy and OT West - “The knee exercise class on Fridays was extremely useful. Carmel is a very experienced and attentive physiotherapist. Although I am still in pain, my mobility increased and I can function naturally. It taught me the importance of regular exercise for the joints. Please organise a continuation, paying class with a physiotherapist. A lot of us would be interested.”

Adult Services in Herts Valleys:

Watford ICT Therapy Service - “I am so pleased with the service I have been given. Before Estelle, Rehab Assistant and Michelle, Occupational Therapy Assistant, came I did not have any confidence. Their kind, friendly and professional nature gave me confidence. They made me feel that there was nothing wrong with me and I could achieve my goals, they gave me confidence to achieve climbing the stairs and living my life.”

Rapid Response St Albans - “I would like to take the opportunity to thank you and the team in the recent rehabilitation of my mother. Came out of hospital unable to leave the bed. However with your extended two week timescale you taught her how to breath and strengthen her leg muscles. The rapid response service is truly life-saving as she may still be in lying in bed instead is sitting downstairs and feeling positive. Thank you for your hard work.”

Taken from a letter sent by the family of an elderly patient who wishes to remain living in her home and require significant help from carers at home -

Dear Home First Team,
I would really like to thank you and your team for all your help and input. You've all done a wonderful job to ensure that she's as safe as she can be whilst remaining in her own flat. It's quite difficult being 60 miles away and not being able to just pop in and see that she is alright.
Many thanks again and kind regards

Children’s Services:

School Nursing and Health Visiting - East Locality, Well Baby Clinic - “It is close to my house, always can count on health visitor help, all staff members are friendly.”

Step2 Service - “Video interactive guidance with Natasha Gray and attended the Circle of Security Group. I cannot praise this service enough. It helped me see the light at the end of the tunnel and I do not think I could have done this without this support.”

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