If you provide regular support to a relative or friend who is young, elderly or has an illness, including mental health problems, or a disability, you are a carer.

A carer talks to us about how important it is to identify yourself as a carer and to find out about the support that is available to you.

HCT is working in partnership with Carers in Hertfordshire to identify and support carers. HCT values carers and we want to ensure that carers, whether they are a relative, friend or neighbour, have the opportunity to access all of the support they need.

NHS organisations in Hertfordshire and Hertfordshire County Council have all agreed a shared 5-point pathway. (Co-produced with carers by HPFT)

How we support Carers

We have Carers Champions in adult and children's services throughout the Trust.

Our Carers Champions are staff who have all volunteered to take on this additional role. They liaise with staff in their teams to remind everyone of the importance of identifying, valuing and supporting carers.

We discuss your needs as a Carer with you to enable us to signpost you for additional support as required.

For example, we can signpost you to Carers in Herts.
Tel: 01992 586 969

Carers assessment

You can complete a carer's assessment via this link. If you would like more information, help, advice or urgent support please call Hertfordshire County Council on 0300 123 4040. 

Partnership in Care

Partnership in Care enables carers to be as involved as they want to be while the person they care for is an inpatient. Wards have open visiting hours so that carers can offer support at times that are convenient to them.

Our strategy

Hertfordshire Community NHS Trust (HCT) is committed to working in partnership with carers, health and social care providers to support carers’ wellbeing and contribute to meeting the objectives outlined in the Hertfordshire County Council (HCC) Carers Strategy for Hertfordshire.

The action plans for both adult and young carers align to the HCC strategy identifying the priority actions for HCT to deliver. The progress of the action plans are monitored through multi agency working groups and reported to our Trust executives.

We are committed to achieving the following objectives to support carers during 2019 –and 2020:

Young Carers

All of our staff receive training in how to identify young carers and what support is available to them. 

We have engaged with young carers through attending their young carers youth council meeting and other young carers events. This has enabled us to understand what matters to them and how best to support them. 

Our staff signpost young carers to Young Carers in Herts.
Tel: 01992 586969 
You can also download the young carers app for Android. The IOS app will be coming later this year. 

Our young carers action plan shows how we are working to support young carers:

Contact Us

If you would like any further information, please contact the HCT Carers Lead.

Tel: 01707 388160 

We have a guide that gives information on how to get help and support in your caring role.
Please click here to download the guide.

In addition, a new handbook has been produced in collaboration with carers, Hertfordshire and West Essex NHS organisations, Hertfordshire County Council and the voluntary sector. Launched in National Carers Week - June 2018 - it is available here.

Tel: 01992 58 69 69

The Hertfordshire County Council website provides useful information about support for carers, click here.