Patient and Carer Experience

The Patient and Carer Experience Team supports all who use our services to share feedback about their experiences to help the Trust better understand what is working well, and where improvements can be made.
There are a number of different opportunities for patients, their families and carers to share feedback about their experiences with the team. These can include:

The Friends and Family Test (FFT) explained

The FFT is a national question designed to measure how well a service is running or where improvements may be required. The question asks patients to rate their overall experience of care with Trust services along with a supplementary follow up question to understand the reasons why.

Live patient feedback about Trust, including FFT responses can be found here: https://www.oc-meridian.com/OCQ/public/dashboard/HertsCHS

This short animated film summarises what the FFT is: https://youtu.be/fGGgRtehV2o

Contact us

Patient Advice and Liaison Service (PALS)
Email: pals.hchs@nhs.net
Tel: 0800 011 6113 / 01707 388164 - weekdays from 10am to 2pm

Raising a formal complaint and providing feedback
Email: hct.patientexperienceteam@nhs.net
Tel: 01707 388036 - 9.30am to 4pm