The Friends and Family Test (FFT) helps us understand how happy you are with our services. It's a quick and anonymous questionnaire used across the NHS. You will be asked: "Overall, how was your experience of our service?" You can rank your answer from "very good" to "very poor". You can add comments to explain your score. This is important as to make changes we need to know exactly what is or is not working
Whenever you receive care or treatment from the NHS you may be asked to complete this questionnaire. You may be given a form to complete, but it can also sent by text or email. A friend or family member can answer the question if you're unable to. You do not need to answer. But if you do your feedback give us valuable information to make improvements.
If you feel that you should have been given the opportunity to respond, but did not receive the questionnaire, speak to a member of staff first.
If you wish to give feedback contact our Patient Experience Team or Patient Advice and Liaison Service (PALS).
For more information about the Friends and Family Test watch the short video below.
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