PALS

We want to hear from you. Whether you want confidential help and advice, have a comment, compliment, concern, or complaint.

PALS acts independently when handling your complaint or concerns. They will liaise with the people and organisations involved in your case to get prompt solutions. They can also refer you to specific local or national-based support agencies.

Five things PALS can do for you
1. Listen to your concerns, suggestions and queries

2. Help sort your problems quickly on your behalf

3. Listen to your suggestions on how we can improve services and make positive changes

4. Offer confidential support, advice and information

5. Put you in touch with other local agencies that might be able to help

When to contact PALS
Please contact HCT PALS if you have a complaint or concern about one of our services. These include:

Health Visitors and School Nurses

Community (District) Nurses

Physiotherapists, Occupational Therapists and Podiatrists

Community Hospitals and Intermediate Care Services

Specialist Dentists and Specialist Children’s Services

Other Community Services

If your complaint is not about one of our services please contact the relevant local PALS.

Other Local PALS & Complaints Services
We handle queries and complaints for services provide by Hertfordshire Community NHS Trust. If your concern or complaint is about a service you received from one of the NHS organisations below - please contact them direct.

East and North Hertfordshire NHS Trust (covering Lister, New QEII and Hertford County Hospitals) can be contacted on 01438 285811 or by email pals.enh-tr@nhs.net  
West Herts Hospital Trust (covering Watford General Hospital, St Albans City Hospital and Hemel Hempstead Hospital) on 01923 217198 and by email westherts.pals@nhs.net   
Princess Alexandra Hospital Trust (Harlow) 01279 827211 or email paht.pals@nhs.net  
GPs, dentists, pharmacists, or opticians
If you have a comment, complaint, or compliment about a doctor (GP), dentist, pharmacy, or optician, please contact the practice directly in the first instance. 

If you cannot resolve your complaint with the practice, please contact NHS England. Email: england.contactus@nhs.net  Telephone: 0300 311 22 33 

Contact PALS


Call: Free Phone 0800 011 6113 (local call 01707 388164).

Email: pals.hchs@nhs.net

Write to: Patient Advice and Liaison Service

Hertfordshire Community NHS Trust
Howard Court
14 Tewin Road
Welwyn Garden City
AL7 1BW

Opening times
We are open Monday - Friday 10am to 2pm. If you call outside of these hours please leave a message. We will get back to you as soon as we can.

English not your preferred language?
If English is not your preferred language you can use a confidential interpretation service. We can make this information in an alternative formats or braille on request. Please contact us to request a format accessible to you - 01707 388164.