Children's Hearing Service (Paediatric Audiology)

About the Service

The Children’s Hearing Service (also known as Paediatric Audiology) offer a comprehensive family friendly service for babies, children and young people living in West Hertfordshire where there is a concern about their hearing or a known hearing difficulty. We are a team of skilled and experienced Paediatric Audiologists, a Consultant in Audiovestibular Medicine and Audiology Assistants.

Important notice during COVID-19

The Children’s Hearing Service is continuing to run face-to-face clinic appointments during the current national lockdown. If you have an appointment planned, we encourage you to attend this. We are continue to accept new referrals through the normal referral routes. However, please note that there are significantly increased waiting times for most initial and follow up appointments.

Face-to-face appointments:

In order to comply with social distancing regulations and to keep everyone safe, the duration of face-to-face appointments is being minimised. We may therefore contact you ahead of your appointment to take an up to date medical history for your child or you may be asked to complete a history questionnaire on arrival.

Virtual or telephone appointments:

Some appointments may be offered by telephone or virtually via ‘Attend Anywhere’. Information on using ‘Attend Anywhere’ can be found at: https://nhs.attendanywhere.com/callers

If you have a booked virtual appointment with us, the link to connect with us can be found on: https://nhs.vc/hct-cyp-audiology

Information for those awaiting an initial appointment:

If you have received a referral acceptance letter from our service; we would like to reassure you that your child remains on our waiting list and will be offered an appointment once they reach the top of the waiting list. Although we aim to see all children within 18 weeks of referral, unfortunately due to COVID-19 and the restrictions in place, our waiting times for routine hearing assessments have increased significantly beyond this. We are unable to give an approximate time frame for any appointments.

If you have significant concerns regarding your child’s hearing, please contact us on the departmental email address and our clinicians will endeavour to respond to your email as quickly as they can. Please include your child’s full name and date of birth in your email.

Information for those awaiting a follow-up appointment:

If you have significant concerns regarding your child’s hearing, please contact us on the departmental email address and our clinicians will endeavour to respond to your email as quickly as they can. Please include your child’s full name and date of birth in your email.

If your child has previously been diagnosed with glue ear, please see information below on Otovent:

Otovent is a medically proven, non-invasive and drug free treatment method to combat glue ear and help avoid surgery and is recommended by the National Institute for Health and Care Excellence (NICE). Children from approximately 4 years of age who can blow their nose can be treated with Otovent. The Otovent pack is intended for 2-3 weeks treatment. It is recommended that Otovent should be used 2-3 times each day until all excess fluid has been drained away.

How to use: https://www.youtube.com/watch?v=ABLIfUAEvLI

For further information see: www.gluear.co.uk

Information for hearing aid users:

The department continues to provide support to our hearing aid users to ensure their hearing aids remain fully functional. If you require hearing aid batteries or supplies please contact us on the departmental email address and we can arrange for these to be posted out.

Please see click here to view our ‘hearing aid maintenance and troubleshooting guide’.

If your child requires new ear moulds or you have a broken hearing aid, then please contact us on the departmental email address and we will advise you when to drop the hearing aids off for repair. Please do not drop hearing aids off without prior contact.

If you have any other questions or queries, please contact us on the departmental email address.

Contact the service

If your query is regarding initial appointment for your child following a referral please contact
Referral Hub
01923 470 680 (Option 2 > Option 1)
Email: HCT.CYPSpecialistServices@nhs.net 

If your query is regarding follow up appointments for your child or any other query please contact
Email: herts.audiology@nhs.net

Clinic Locations:

How the Service is provided

Who is eligible for this Service

What will happen at your appointment

Useful information

Making a referral

Patient Experience