Staff satisfaction in community NHS Trust improves

Posted: February 24 2016

Results of the 2015 National NHS Staff Survey.

Staff satisfaction in community NHS Trust improves

Results of an annual national survey show Hertfordshire Community NHS Trust (HCT) performing better or the same as similar Trusts, in more than three quarters of the questions.

More than 1,100 members of staff including nurses, therapists, doctors, administration staff and other healthcare professionals, completed the anonymous online NHS survey in autumn.

HCT provides community care including community nursing, specialist dental, prison, community hospitals and children’s services, across Hertfordshire and West Essex.

There was a jump in improvement in a number of areas compared to the Trust’s 2014 results. These included:

  • Staff recommending the Trust as a place to work or receive treatment (both above the national average)
  • Increase in staff motivation at work (above the national average)
  • Reduction in staff suffering work-related stress (down five per cent)
  • Staff experiencing harassment, bulling or abuse from colleagues (down four per cent).

Alison Shelley, HCT’s Director of Human Resources and Organisational Development, said: “Our Trust is a relatively young organisation, having been formed just over five years ago. Despite this it’s great to see that our staff think that this is a great place to work.

“I am particularly happy to see that the majority of staff, like me, would recommend the Trust as a place to work or receive treatment.  This builds on our success of last summer when we were recognised among the top 120 places to work in the NHS.”

 The Trust performed better than similar organisations in the following areas:

  • Confidence and security in reporting unsafe clinical practice
  • Staff reporting good communications between senior management and staff
  • Quality of non-mandatory training, learning and development
  • Staff experiencing harassment, bulling or abuse from colleagues
  • Fairness and effectiveness of procedures for reporting errors, near misses and incidents.

The areas where the Trust did not score as well as other community trusts include:

  • Staff working extra hours
  • Staff appraised in the last 12 months
  • Percentage of staff reporting most recent experience of violence
  • Staff satisfaction with the quality of work and patient care they are able to deliver
  • Staff suffering from work-related stress in the last year.

Alison added: “These particular results are disappointing and show that our staff feel they are working longer hours under greater pressure. We are working with other healthcare organisations in Hertfordshire, to ensure our services can deal with the extra demand that is being placed on them by an ageing and growing population with greater healthcare needs.”

To read the full survey results, click here

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