Sixth year of improvements - say HCT staff

Posted: March 10 2017

Trust sees improvements in its staff survey for 6th consecutive year.

Sixth year of improvements - say HCT staff

Hertfordshire Community NHS Trust has seen improvements in its staff survey for the sixth consecutive year.

The 2016 national NHS Staff Survey results published today put the Trust, which runs a range of health services for adults and children who live in the county, ahead of the country’s other 16 community NHS trusts in many areas.

More than 1,500 members of staff, about 54% of the workforce, completed the survey in the autumn. The national average response rate for similar organisations was 14% lower.

HCT provides a full range of community services including school nursing and health visiting for children and young people, district nursing and therapy, end of life care, rehabilitation in community hospitals, as well as a number of other specialist services for both adults and children.

The survey reveals that staff rated the Trust higher than the other 16 NHS community trusts in England in areas such as recommending the organisation as a place to work or receive treatment and agreeing that the Trust puts the care of its patients as its top priority.

The survey contains a range of questions for staff looking at areas such as their wellbeing, job satisfaction, delivery of patient care and the support the organisation gives them. The survey results are broken down into 32 key findings. This year, HCT saw improvements in ten of these findings, while 22 stayed the same. None of the findings saw a fall when compared to the 2015 staff survey.

HCT’s Chief Nurse and Deputy Chief Executive, Clare Hawkins, said: “The majority of our staff have told us that we are an organisation that listens to them. It is great to know, in particular, that our staff feel their role makes a difference to the patients they see.”

The Trust features amongst the best for manager engagement, with 90 per cent knowing who their senior manager is, making it the joint best community trust in the country for this measure and only two percent behind the national leader.

The majority of the Trust’s staff care for people in their own homes. This army of hidden heroes carried out 891,000 home visits, supporting people with their health conditions and ensuring they remained as independent as possible in their community.

The full survey results can be found at


If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via