Posted: August 16 2018
The Quality Account demonstrates continued delivery of quality initiatives and improvements across HCT.
We commence each year with setting out our quality priorities and also the standards we want to achieve. Our quality priorities are agreed following liaison with Healthwatch Hertfordshire on behalf of service users, and also with our commissioners. Other quality standards are set in conjunction with our commissioners and are national, local, and set within the Trust. Our corporate teams such as Quality & Governance, Performance & Information, and Learning & Development, help staff to translate these standards into their clinical practice. Our reporting systems enable us to review how we are doing.
We continue to be a high performing organisation, but like all healthcare providers, we have variations in what we achieve. We embrace a culture of continuous improvement and we share and apply the learning from events which we work to avoid.
We are scrutinised in all of this by our commissioners on a regular basis and we respond to any issues they raise. We are also scrutinised by NHS Improvement, to whom our Board is accountable.
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