Highlights from our recent AGM and Leadership Conference events

Posted: October 11 2018

Highlights from our recent AGM and Leadership Conference events

Our audience at the 2018 Annual General Meeting

We held our Annual General Meeting (AGM) on 27 September at the Rothamsted Conference Centre in Harpenden. Local people joined our stakeholders, partners and staff to hear about our key achievements during 2017/18. The AGM also included a “marketplace” with information on a range of health initiatives and services from HCT and other local organisations, a series of workshops on dental care, falls prevention and dietetics as well as the chance for people to have a simple health check carried out by an HCT nurse to check blood pressure and heart rate.

Our Chair Declan O’Farrell opened the meeting and gave a summary of highlights from the previous year. He was joined by Acting CEO Clare Hawkins and Interim Director of Finance David Bacon who talked through the detail of our operational and financial performance, as well focusing on some of our other key achievements across our services. 

Some of the key facts about HCT in 2017/18 which Declan, Clare and David highlighted were:

Our solid financial position:
• We met all our financial targets
• We had no external audit recommendations for the seventh year running
• We reported a £2.1m financial surplus

Our high quality services:
• We reported no cases of MRSA blood stream infections
• We participated in all relevant National Clinical Audits and National Clinical Outcome reviews – doing this helps ensure we contribute to national research which ultimately helps improve patient care
• We raised the profile of our Freedom to Speak Up Guardian – allowing any HCT employee to raise matters of concern
• We launched “Partnership in Care” in our community inpatient units – supporting carers to take an active role in their loved ones’ treatment and care

Our innovations and partnership working:
• Winning tenders to provide school aged immunisations and domiciliary dental services
• Introducing our new Child Health Information Service (CHIS)
• Significantly reducing waiting times for adults needing speech and language therapy
• Working with West Hertfordshire Hospitals NHS Trust and local GPs to launch the West Hertfordshire Integrated Diabetes Service
• We maintained and built on relationships with key regulators, partners and stakeholders

Our great workforce:
• Over 500 new colleagues joined the Trust over the year
• We have the highest staff appraisal rate, the lowest sickness rate and the second highest training compliance rate when compared with other local NHS trusts
• Over 63 per cent of our staff recommend HCT as a place to work

Investing in our estate and IT infrastructure:
• Opening the new Marlowes Health and Wellbeing Centre in Hemel Hempstead in partnership with Hertfordshire Partnership NHS Foundation Trust
• Improving the environment for our patients, service users and staff in clinic buildings and our inpatient wards

Two presentations followed from our services. Louise Ayres, Deputy General Manager for Adult Community Services talked about our new Community Adult Health Service (CAHS) launched in November 2017 across West Hertfordshire in partnership with GP leads, with a central referral hub based in St Albans. Kay Gilmour, Deputy General Manager for Children’s Universal Services gave an overview of the new Public Health Nursing Service contract which was awarded to HCT by Hertfordshire County Council in March 2018. The contract is part of a new overall Family Centre Service for the county. This includes HCT’s school nursing and health visiting services, which are complimented by family centre services run by InspireAll (formerly Hertsmere Leisure), Barnardo’s and One YMCA.

Thank you to everyone who came.


Over 180 HCT colleagues attended our Annual Leaders Conference on 2 October in Stevenage. The Conference is open to all managers and leaders in HCT, along with any other colleagues with an interest in leadership. There was a packed agenda focusing on how good leadership can help colleagues be more agile, innovative and resilient.


Our staff taking part in the conference

Acting Chief Executive Clare Hawkins started the day with her own reflections on HCT’s achievements and challenges over the past year. Clare then focused on how leaders at HCT can help us all achieve our goal of transforming community services with our partners, by being collaborative, positive and resilient and challenging each other to learn from our experiences. HCT’s new Medical Director Dr Hari Pathmanathan talked about his experience of leadership in the NHS in Hertfordshire, with engagement being his watchword for HCT leaders. A moving and highly informative key note address was given by Fiona Murphy MBE, Associate Director of Nursing for the Northern Care Alliance who developed and implemented the Swan Model of Care for patients at the end of life across Manchester. Fiona shared the model’s development, including its highly effective use with the bereaved families of the Manchester Arena bombing in January 2018. Fiona gave an inspiring account about the positive impact of innovation and collaboration in times of crisis.

The afternoon session included a range of informative workshops including new innovations in healthcare, organisational agility and systems leadership. The day ended with an uplifting and inspiring performance from the Purple All Stars, a local group of people with learning disabilities who use music and dance to share messages about health promotion.


The Purple All Stars

If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via communications@hct.nhs.uk