Herts community NHS services officially ‘Good’

Posted: October 12 2016

Our latest CQC inspection has rated the Trust as 'Good' moving us out of 'Requires Improvement'

Herts community NHS services officially ‘Good’

Staff celebrate the CQC 'Good' rating

People in Hertfordshire and families in West Essex can be assured that their community health services provide safe, effective, responsive and compassionate care after the Care Quality Commission (CQC) rated them as ‘Good’.

The health regulator carried out an inspection of Hertfordshire Community NHS Trust (HCT) in April and noted a range of improvements had been made in the past 12 months.

The CQC first carried out an inspection of the Trust in February 2015 and, while rating it as ‘Requires Improvement’, noted that the organisation needed to take a short step to ‘Good’.

In April, inspectors returned to look at the progress made in areas highlighted the year before. These were community adults’ services, the Trust’s inpatient units and the care it provided to people coming to the end of their life and palliative care.

In every area inspected they found that improvements had been made.

David Law, HCT’s Chief Executive, said: “The latest CQC findings highlight what we already knew, that our frontline staff provide great care.

“Owing to the nature of their work, HCT’s doctors, nurses and other healthcare staff are a hidden army. They work in community settings including people’s own homes, without the attention that is paid to hospital services. Yet they provide critical support to many people, from newborn babies to people who are coming to the end of their lives.”

Clare Hawkins, Chief Nurse and Director of Quality and Governance at the Trust, added: “Each year HCT healthcare staff make 1.8million contacts with the people who use our services. Everyone should be assured that the care they receive is good, and in many cases outstanding.”

The regulator’s latest reports rated the Trust’s community hospitals as ‘Good’ and also gave the same rating to its adults’ services.

End of life care was rated as ‘requires improvement’ because the Trust’s policy, although being used by staff, had not been fully implemented. A planned campaign to promote the policy was launched in May, a month after the inspection. Despite the policy not being fully implemented at the time of the CQC visit, inspectors found that staff were ‘fully committed to providing compassionate end of life care’ and that they saw evidence of ‘effective working across the community team who provide end of life care’ in people’s homes.

The new ratings can be viewed here.

If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via communications@hct.nhs.uk