Hertfordshire Community NHS Trust’s East & North Herts Referral Hub scoops prestigious HSJ award

Posted: November 7 2019

Hertfordshire Community NHS Trust’s East & North Herts Referral Hub scoops prestigious HSJ award

Hertfordshire Community NHS Trust is delighted to announce that its East & North Herts Referral Hub was named as winner of the HSJ Community/Primary Care Service Redesign at last night’s prestigious HSJ Awards. This was in recognition for their outstanding contribution to healthcare.

Following an intensive judging process, HCT was handed the prestigious accolade ahead of a highly competitive shortlist.

Over 1,700 guests gathered for the world’s largest healthcare Awards evening last night at the Battersea Evolution Centre, London to celebrate the very best achievements and innovations in the healthcare sector today across a total of over 400 entries and 23 categories.

Collecting the award

The E&N Referral hub initiative was recognised for the ambition, visionary spirit and positive impact that the project has had on patients and health and social care staff across East and North Hertfordshire. Judges applauded the team for their passion and practical steps which have freed up clinical time, enabling our community teams to focus on people and personal care.

In July 2018 the E&N Integrated Community Team redesigned their access route, opening a Referral Hub in Stevenage. As a result, today the hub’s performance indicators are all being met. Telephone calls have risen since opening; the team regularly receive over 6,000 calls monthly with an average answering time of 34 seconds. 2,000 new referrals are being received and registered by the administration team. 87% of referrals are being clinically triaged within one hour of receipt.

Our East & North Referral Hub team

The Referral Hub ensures all appropriate referrals are handed over to clinical teams in the localities, in a timely manner, along with all the required information and documentation in place to enable clinicians to focus their attention on providing high quality clinical care to the people that we treat.

Clare Hawkins, Chief Executive of HCT said: “This is a fabulous achievement and everyone at the Trust joins me in congratulating the East & North Referral Hub team for their hard work and dedication over the previous 18 months. To be recognised by the HSJ Awards is a great accolade. I would also like to thank all our health and social care partners across East & North Hertfordshire who continue to support and participate in this collaborative initiative which brings such valuable benefits to our patients and their families.”


If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via communications@hct.nhs.uk