Help on hand with new health service

Posted: October 29 2015

Families are delighted with the extra pair of helping hands in the form of a new specialist health service.

Help on hand with new health service

Staff from the PALMS service celebrate the official launch.

PALMS is the new Positive Behaviour, Autism, Learning Disability and Mental Health Service which is dedicated to providing care to those aged between 0 and 19 years on a professional referral basis across Hertfordshire.

The service held an official launch and fun day at Tewin Bury Farm Hotel to help people gain a better understanding of the work going on.

Rachel Canter, a mum-of-three from Welwyn, already has first-hand experience of the PALMS service following her five-year-old son’s diagnosis of autism last year.

Rachel said: “Theo is my youngest child so despite being an experienced mum I found his behaviour very challenging and difficult and was lost on how best to deal with this.

“The PALMS service is wonderful as they have been able to give us as a family practical ideas and tools to use with Theo's challenging behaviour such as visual timelines, modelling behaviour, use of timers and greater education and understanding about his condition, making our everyday lives easier as it reduces his anxiety levels. 

“Starting school this year has been a big transition for Theo but PALMS has been fundamental in supporting us through this change which is reassuring.”

PALMS is made up of various health professions including:

  • Clinical psychology
  • Learning disability nursing
  • Positive behaviour practice
  • Media therapy
  • Occupational therapy
  • Psychiatry
  • Speech and language therapy
  • Systemic therapy
  • Administration.

Dr Anna Dillon,Consultant Clinical Psychologist and Service Lead for PALMS, said: “It was fantastic to see so many parents, carers and professionals attend the launch event and providing us with positive feedback.

“There is a huge need for what we do and we pride ourselves on being able to deliver support to meet individual needs to help manage a number of concerns experienced at home.

“We accept referrals from health, education and social care professionals involved in the young person’s care.”

Anyone wanting to find out more information about PALMS can contact the team directly on (01727) 891151.

If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via communications@hct.nhs.uk