HCT shows improving scores once again in the NHS national staff survey

Posted: February 17 2020

The results of the NHS 2019 Staff Survey have been published today

HCT shows improving scores once again in the NHS national staff survey

The NHS's annual staff survey is mandatory for all NHS trusts and an important way of gathering feedback from staff to drive service improvements in the NHS, as well as being a good measure of staff engagement. The results are also considered by the Care Quality Commission when it is assessing NHS organisations.

Over 1,350 Hertfordshire Community NHS Trust staff took part in the annual survey, which represents around 70 per cent of our staff team, a level of engagement that we are very proud of and which is well above the average rate for similar community trusts. The feedback our staff provide will be invaluable in shaping and delivering our ambition to be a top employer.

The survey was conducted between September and November 2019 and covered 11 key themes. HCT's results show stable or improved ratings across all of the key themes compared with last year, with statistically significant improvements in seven themes. We have scored well above average on:

  • Quality of appraisals 
  • Staff feeling valued, having clear objectives and support to improve, including discussion around the Trust’s values
  • Staff feeling that their work is valued by HCT

Over 80 per cent of colleagues felt confident in raising concerns about unsafe clinical practice – reflecting a learning culture and testimony to our approach to Freedom to Speak Up. Staff also highly rated discussing the values of our organisation as part of the annual appraisal process. This can be attributed to the embedding of our new HCT values; Innovative, Caring and Agile.

We have asked our Staff Council and our staff side (union representatives) to develop a ‘Great Place to Work Plan’ to make recommendations on further improvements to be made.

HCT’s Chief Executive Clare Hawkins said: “The results of last year’s Staff Survey are very encouraging, building on big improvements recorded twelve months ago. This provides us with solid evidence that as a Trust we continue to improve and are inclusive from floor to board. Having engaged staff brings benefits to our patients and helps support our vision to deliver outstanding services and healthier communities.

"The results are particularly pleasing considering the challenges we faced in 2018/19, after the loss of a major contract, and our extensive programme of transformation and redesign.

"Since last year we have implemented a new programme of inclusion and engagement across the Trust which includes more to recognise and thank outstanding performance from our much valued staff.”

You can view the full results, themes and questions here

If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via communications@hct.nhs.uk