Posted: February 26 2019
Hertfordshire Community NHS Trust (HCT) scored well above average on the quality of appraisals for its staff: feeling valued, having clear objectives and being supported by their managers to undertake training, learning and development.
The survey was conducted between September and December 2018 and covered ten key themes:
The overall picture at HCT is one of stability which is a superb achievement, given the transformation challenges last year and the complex nature of service redesign.
Over 1,400 staff took part in the annual survey, which represents around 55% of our staff team. Their feedback is invaluable in shaping and delivering our ambition to be a top employer. Indeed, we are proud to be able to recruit and retain the best staff for our patients – and continue to reduce our vacancies which are low for community trusts.
This year HCT has plans to extend our programme to enhance the health and wellbeing of our staff. We will also be promoting our zero tolerance of bullying, harassment and/or violence.
In addition, we continue to explore opportunities to modernise our services for our patients and staff through introducing the latest technology which will help to ease workload pressures and enable our teams to release even more time for direct care for our patients.
HCT’s Chief Executive Clare Hawkins said: “The NHS staff survey is an important way for our colleagues to tell us what it’s like to work at HCT, so we can then use these opinions to drive improvements forward. There is a direct link between staff satisfaction and quality of patient care, so I am really encouraged to hear that, once again, our colleagues are telling us they feel valued at work and that caring for patients is our top priority.
“As a direct result of the feedback staff gave us last year in both the national survey and also our own internal survey which we run three times a year, we have made improvements including developing the appraisal process and providing new e-learning courses.
“We’re keen to provide our staff with all the tools they need to ensure our services continue to be of the highest quality for our patients. I look forward to continue working with staff to make our Trust outstanding in every way, which is why caring for our patients and staff experience continue to be my top priorities. ”
This is the 16th annual staff survey, which is mandatory for all NHS trusts and an important way of gathering feedback from staff to drive service improvements in the NHS, as well as being a good measure of staff engagement. The results are also considered by the Care Quality Commission when it is assessing NHS organisations.
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