HCT’s East and North Referral Hub Customer Service Transformation programme shortlisted for prestigious HSJ Award

Posted: August 20 2019

HCT’s East and North Referral Hub Customer Service Transformation programme shortlisted for prestigious HSJ Award

Hertfordshire Community NHS Trust (HCT) is delighted to announce that its innovative East and North Referral Hub Customer Service Transformation programme has been shortlisted for a Community/Primary Care Service Redesign award (London and the South) at this year’s prestigious Health Service Journal (HSJ) Awards.

Being selected as a finalist recognises this initiative’s outstanding contribution to healthcare across Hertfordshire. The HSJ noted that HCT was selected based on their ambition, visionary spirit and the demonstrable positive impact that the East and North Referral Hub Customer Service Transformation has had on both patient and staff experiences.

This exciting news follows on from being shortlisted as finalists both at the HSJ Value and Safety Awards earlier this year, beating hundreds of other UK health organisations.

The East and North Referral Hub Customer Service Transformation has helped to create a more efficient and effective customer journey for patients, their carers and families. Crucially, it also helps reduce the variation in practice, process, roles and responsibilities regarding administrative processes and developed a culture of excellence in customer service within the Trust.

Director of Operations at HCT, Marion Dunstone said: “The shortlisting for this prestigious HSJ award is both exciting and well-deserved. Not only does this successful project allow the Trust to be more flexible in improving access and integration across the county but it also has a major positive impact on our patients and their journey with us. Congratulations to everyone involved in this and we wish them every success at the awards ceremony in the late autumn.”

The HSJ Awards ceremony takes place on 6 November 2019 at the Battersea Evolution venue. All the finalists can be seen here.

If you are a journalist or media representative requiring further information contact our communications team on (01707) 388148 or via communications@hct.nhs.uk