A one-stop-shop for neurological care

Posted: May 3 2016

A £385,000 refurbishment has seen neurological services in the West of Hertfordshire brought under one roof.

A one-stop-shop for neurological care

Staff and patients look round the new neurological outpatient service at Langley House, Garston. From back left: Marie Lehane, Project Manager for Estates, Richard Moore, General Manager for East and North Herts, Alex Benton, West Herts Locality Lead for Neurological Services, Linda Griffiths, Receptionist and Helen Elliott, Administration Manager. From front left: Margaret Gray, Neurological Service Manager, Tony Saunders, Joan Zanelli and Sharon Hance, Area Estates Manager.

Hertfordshire Community NHS Trust has relocated its outpatient services from the Jacketts Field Rehabilitation Unit in Abbots Langley to a new facility at Langley House, Garston, where a 16-bedded inpatient unit for people with neurological needs already exists.

Based at the new facility will be specialist nurses, physiotherapists, occupational therapists, clinical psychologists, rehabilitation assistants, dietitians and speech and language therapists, supported by an administration team. 

Margaret Gray, Neurological Service Manager, said: “This move will provide patients with a centralised service providing multidisciplinary neurological care in this area.

“The inpatient and outpatient units are now next door to each other, streamlining the discharge process and helping staff to communicate effectively.”

Alex Benton, West Herts Locality Lead for Neurological Services, said: “Having services in one place will allow therapy staff to introduce themselves to inpatients prior to being discharged.

“It will help to make the transition from inpatient to outpatient services easier.”

There are 1,200 outpatients on the case-loads for the Jacketts Field Unit, and all have been transferred to the new facility at Langley House – a couple of miles away. Some of these patients opted to be part of a focus group during refurbishment of the new facility.

Tony Saunders, of Watford, had used services at the Jacketts Field Unit for the past six years. As a wheelchair user he was keen to make sure the new building was adapted for people with disabilities.

He said: “I am delighted with the new unit. The Trust has done its best with the space available. 

“It was important that I was able to give my views. I believe until you have experienced a disability, you cannot fully appreciate how the smallest of things can have the biggest impact such as access through doors or using the toilet.”

Joan Zanelli, of Croxley Green, was keen to get involved as a way of giving back to the Trust for the care she has received.

She said: “I was apprehensive at first when the relocation was announced, but relieved when I was able to have a say in things.

“The Trust has listened to its patients well and relocated us to a facility which is bright, modern and spacious.”

The Trust’s Early Supported Discharge Stroke Service for the West of the county will also relocate to the site from Avenue Clinic in Watford. 

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