Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) is here to help when you need advice and have a complaint, concerns or don’t know where to turn.

PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, they can also refer patients and families to specific local or national-based support agencies.

What can PALS do for you?

  • Listen to your concerns, suggestions and queries
  • Help sort your problems quickly on our behalf
  • Listen to your suggestions on how we can improve services and make positive changes
  • Offer confidential support, advice and information
  • Put you in touch with other local agencies that might be able to help

PALS may be able to help if your query or concern is about our services including:

  • Health Visitors and School Nurses
  • Community (District) Nurses
  • Physiotherapists, Occupational Therapists and Podiatrists
  • Community Hospitals and Intermediate Care Services
  • Specialist Dentists and Specialist Children’s Services
  • Other Community Services

If you are unsure who provides the care that you receive then PALS can help you with this too.

We want to hear from you, whether you want confidential help and advice, have a comment, concern, complaint or compliment.

Contact PALS

Patient Free Phone 0800 011 6113 (local call 01707 388164) or fill in the online form below. Alternately you can email us at:pals.hchs@nhs.net  or write to them at:

Patient Advice and Liaison Service
Hertfordshire Community NHS Trust
Howard Court
14 Tewin Road
Welwyn Garden City
AL7 1BW

Our opening times:
We are open weekdays from 10am to 2pm. Outside these hours you can leave a message on the answer phone and the team will get back to you as soon as they can.

If English is not your preferred language you can choose to use a confidential interpretation service. If you require this information in an alternative format including braille on request, If you require this please contact us on 01707 388164.

PALS leaflets
PALS leaflets easy read version