The Patient Advice and Liaison Service (PALS) is here to help when you need advice and have a complaint, concerns or don’t know where to turn.
PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, they can also refer patients and families to specific local or national-based support agencies.
If you are unsure who provides the care that you receive then PALS can help you with this too.
We want to hear from you, whether you want confidential help and advice, have a comment, concern, complaint or compliment.
Patient Free Phone 0800 011 6113 (local call 01707 388164) or fill in the online form below. Alternately you can email us at:firstname.lastname@example.org or write to them at:
Patient Advice and Liaison Service
Hertfordshire Community NHS Trust
14 Tewin Road
Welwyn Garden City
Our opening times:
We are open weekdays from 10am to 2pm. Outside these hours you can leave a message on the answer phone and the team will get back to you as soon as they can.
If English is not your preferred language you can choose to use a confidential interpretation service. If you require this information in an alternative format including braille on request, If you require this please contact us on 01707 388164.
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