Freedom of Information

On this page you will find out how best to make a Freedom of Information Act or Environmental Information Regulations request to Hertfordshire Community NHS Trust (HCT) and what you should do if you are not happy with our response to your request.

The operation of the Freedom of Information Act is overseen by the Information Commissioner’s Office which is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Our publication scheme commits the Trust to make information available to the public as part of its normal business activities. The information covered is included in the classes of information mentioned below, where this information is held by HCT. Additional assistance is provided for the definition of these classes in sector specific guidance manuals issued by the Information Commissioner.

The scheme commits us to proactively publish or otherwise make available as a matter of routine, information, including environmental information, which is held by the Trust and falls within the classifications below:

Who we are and what we do

Organisational information, locations and contacts, constitutional and legal governance.

What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, tendering, procurement and contracts.

What our priorities are and how we are doing

Strategy and performance information, plans, assessments, inspections and reviews.

How we make decisions

Policy proposals and decisions. Decision making processes, internal criteria and procedures, as well as consultations.

Our policies and procedures

Current written protocols for delivering our functions and responsibilities.

Lists and registers

Information held in registers required by law and other lists and registers relating to the functions of the Primary Care Trusts.

The services we offer

Advice and guidance, booklets and leaflets, transactions and media releases. A description of the services offered.

The classes of information will not generally include:

Information the disclosure of which is prevented by law, or exempt under the Freedom of Information Act, or is otherwise properly considered to be protected from disclosure. Information in draft form. Information that is no longer readily available as it is contained in files that have been placed in archive storage, or is difficult to access for similar reasons. To request information please write or send an email to:

Information Governance Manager
Hertfordshire Community NHS Trust
Unit 1A Howard Court
14 Tewin Court
Welwyn Garden City
Herts, AL7 1BW

Please ensure your request is made in writing and that you mention that you require the information under the Freedom of Information Act. We will endeavour to respond to your request within the statutory 20 working days. Help us to help you by being as specific as possible about what information you want.

What to do if you are unhappy with HCT's response

If you are unhappy with the way we have dealt with your request for information please write to The Company Secretary at the address above and we will aim to respond to your complaint within 25 working days. If you are still unhappy with our response to your complaint please contact:

Information Commissioner’s Office
Wycliffe House
Water Lane
Tel: 01625 545745

Publication Scheme

The publication scheme is a commitment to routinely and proactively provide information to the public. A large amount of information is available on this website and can be accessed within the Our Publications section of this website. If you cannot find the information you require on this website please write to us at the address or the email above.

Charges for Information

We will not normally charge for information. However, we reserve the right to charge for information that incurs high photocopying or retrieval costs or where the information is requested in a format that incurs extra costs. You will be informed in advance of any costs that will be charged.