Accessible Information Standard

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.


The standard tells Hertfordshire Community NHS Trust (HCT) how to make information accessible to the following people:

• Patients
• Service users
• Their carers and parents

This includes making sure that people get information in different formats if they need it, such as:

• Large print
• Braille
• Easy read
• Via email

As part of the Accessible Information Standard, HCT must do five things. We must:

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs in a set way.
  3. Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so.
  5. Make sure that people get information in an accessible way and communication support if they need it.

An easy read guide to the standard is available to read.

The Trust must follow the standard by law. This is explained in Section 250 of the Health and Social Care Act 2012.

If you require information in an alternative format, easy read format, alternative language or braille please contact us on 01707 388164. If English is not your preferred language you can also choose to use our confidential interpretation service when using our services. Please call us on the same number - 01707 388164.