You said We did

 

 

 

 

 









You said
We did

You said We Did
Information about what is available for Carers would have been useful Provided information for Carers on the Trust Website
It was difficult to plan the day when you did not know when the carers would be coming Shared this feedback with the organisation responsible for the home carers
Communication needs to improve between everyone  involved including carers Undertook a survey which asked patients if they were asked how they would like information shared with carer and family members. This highlighted the need for this to be discussed with patients and recorded. This has been shared with all staff and the survey will be repeated to measure improvement
The feedback form was left in the notes, no one asked for it and there was not a return address Asked all staff to implement a system to ask patients who they are visiting at home, for feedback once a month