Patient Experience

About us

The Patient Experience team:

  • Provides the Patient Advice and Liaison Service (PALS)
  • Provides the Complaints Service
  • Listens to your feedback
  • Ensures your feedback is passed on to the relevant service
  • Continually seeks feedback about our patients experience through listening to patient stories, surveys, mystery shopping and Friends and Family Test comment cards

Tell us what you think

To give us feedback, please contact us.

To complete a Friends and Family Test comment card, please click here.

In 2016, 97% of our patients would recommend our services to friends and family.


Patient Experience Annual Report 2016-2017

Patient Experience Annual Report 2015-2016