Freedom To Speak Up: Speaking Up and Raising Concerns

Sir Robert Francis shared a vision for raising concerns in the NHS in his ‘Freedom To speak Up Review’ report (2015) where all staff can feel confident and safe to speak up, where concerns are well received and where learning is used to make a difference. Hertfordshire Community NHS Trust (HCT) actively encourages our staff to speak up about any concerns they may have at work as this helps us to keep improving our services for all patients and the working environment for our staff.

Freedom To Speak Up is:
For everyone – it is inclusive and helps us build a better culture
Talking freely – anyone raising a concern can do so without fear of bullying or harassment
Sharing learning and ideas – we make a difference when we share learning and ideas
Unbiased – any concerns raised are responded to in an impartial, non-judgemental way

Our staff members can raise concerns with their line manager, with a member of the People team or the Executive team, their Trade Union/Association representative, or with HCT’s Freedom To Speak Up Guardian or one of our FTSU Ambassadors.

We know that our staff feel confident and safe to speak up (NHS Staff Survey 2020). Staff members can raise concerns in confidence, or anonymously, and know that they will be listened to and thanked, and that they will not be disadvantaged or discriminated against for doing so.

FREEDOM TO SPEAK UP: LISTEN – LEARN - ACT